FREQUENTLY ASKED QUESTIONS
What is the return policy?
Returns & Exchanges
We want you to love what you wear. If something isn't quite right, we accept returns within 7 days of arrival for shop credit only.
To be eligible for a return, items must be unworn, unwashed, and in their original condition.
Return shipping costs are the responsibility of the customer.
To initiate a return, please contact us at love@undercovermystic.com within 7 days of receiving your order.
When will I get my order?
Orders are shipped within 7 days of purchase. We offer complimentary worldwide shipping to every corner of the globe.
Delivery times vary by destination country.
Where are the products manufactured?
Every piece is designed in Dubai, UAE, and crafted in partnership with a carefully chosen atelier — where each garment receives the utmost care and attention.
How much does shipping cost?
We offer complimentary worldwide shipping to every corner of the globe.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with your personal tracking number. You can use this to follow your order's journey every step of the way.